Position: Customer Service Executive Location: Remote (Work From Home)

Qualification: 12th Pass, Diploma, Any Bachelor's or Master's Degree Batch: Any Experience: Freshers Salary: Minimum 20K Per Month (Expected)

Last Date: Not Stated

Responsibilities:

●     Handle routine reactive issues with retailers using inbound, outbound, and email communication channels.

●     Adhere to SLAs (Service Level Agreements) and defined processes for handling Outlook-related issues.

●     Efficiently manage hotline volume within the defined SL and ensure prompt login and staffing during downtime.

●     Act as a trusted resource for sellers and account managers, providing assistance with defect review and removal, eMBG case review and auctioning, technical issues, product issues, and adherence to standards and policies impacting sales growth.

●     Resolve issues for merchants pertaining to any eBay restrictions on sales growth (including defect reviews/removal, eMBG case review/action, technical issues, standards-related matters, and policy-related concerns).

●     Coach business owners on proactive avoidance strategies to prevent future issues and regulations from hindering their operations, utilizing eBay tools and industry standards.

●     Engage with internal stakeholders, advisors, decision-makers, and technical teams to facilitate swift issue resolution.

●     Establish a relationship of trust with customers while maintaining a high standard of accuracy and attention to detail.

●     Share relevant insights and discoveries with account managers.

●     Participate in daily huddles to share knowledge gained from solving unique or challenging problems.

●     Demonstrate understanding of customer needs and a sincere desire to help find solutions.

●     Utilize negotiation and influence skills when necessary to promote eBay and serve customer interests.

●     Summarize and deliver customer feedback to management.

●     Perform relevant tasks as directed.

●     Conduct outreach activities, such as reaching out to customers with product or policy information, education, or rollouts through outbound phone calls or emails.

●     Provide customer outreach support to top sellers for long-term business growth and to foster a strong top seller community, including advising customers on restrictive rules, assisting with correcting illegal listings, sharing best practices to prevent violations, etc.

●     Act as a Training/OJT Lead, training and mentoring new employees or underachievers.

●     Update the team on policies, products, and processes as a Training/OJT Leader.

●     Handle complex, escalating cases effectively.

About the Company:

eBay is a multinational American e-commerce company headquartered in San Jose, California. It facilitates both business-to-business and consumer-to-consumer sales through its website. Founded by Pierre Omidyar in 1995, eBay has emerged as a prominent success story of the dot-com bubble era. Today, eBay operates as a multibillion-dollar company with operations in approximately 32 countries. The eBay website serves as a global marketplace where individuals and organizations can buy and sell a wide range of products and services. While buyers can use the platform for free, sellers are required to pay fees for listing items beyond a certain threshold and for completed transactions.